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mindset tips for vas

How Do You Act Around Your VA Clients?

When we talk about supporting our clients, there are two ways we can be: reactive and proactive. Being reactive means that you wait for situations to happen, and then you base your next ‘actions’ on what just took place. You act, after the fact. Being proactive means that you look ahead in the road, to see what might come up, and you plan to ‘act’ on what you see coming in the distance, before it happens, instead of afterwards. We often act proactively in our own businesses, with our planning and strategy, but many virtual professionals I talk to don’t realize that it’s beneficial to be proactive with our clients as well. How do we do this? Here are a… Read More »How Do You Act Around Your VA Clients?

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Three Questions To Solve Any Problem

“To solve any problem, here are three questions to ask yourself: First, what could I do? Second, what could I read? And third, who could I ask?” – Jim Rohn I love this quotation. It tells me that to solve any problem, first you need to think through it, then you need to learn about it and then you should seek advice. I wholeheartedly believe in this process. I’d like to expand on it here. Take any issue you are currently having in your business – big or small – and do this exercise. First, what could you do to fix it? Think about the problem itself, and as many possible solutions as you can think of. Make a list… Read More »Three Questions To Solve Any Problem

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Stop, Drop and Smell the Roses

Summertime is one of the busiest times for most small business owners. Kids are home from school, maybe there’s a cottage, and certainly there is more activity in general as everyone tries to enjoy the nice weather. With any luck, your clients will take holidays and the work pace will slow down so you can incorporate the new level of activity in your household. But even if there is more client work than you anticipated, don’t forget that burnout comes easily when you’re not paying attention. How to handle this? First of all, be aware of your limitations. If you know you are taking holidays, let your clients know with plenty of notice. Be sure that anything they need in… Read More »Stop, Drop and Smell the Roses

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What’s On Your Mind?

What’s on your mind? You get greeted with this question every time you log in to your Facebook profile. It’s a pretty simple question when you think about it … it really just means … what are you thinking about at this very moment? On the surface, that question might cause you to think of something that is happening during your day, or something you will be doing soon. From a marketing standpoint, it goes deeper than that. What are you planning? What are you strategizing? What are you working on? What ‘mode’ are you in? When you are in business, you are always in some sort of mode. Strategy, planning, implementation, analysis. If you aren’t in one of these… Read More »What’s On Your Mind?

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Wow, what’s that?

I don’t know about you, but I like to learn new things. When something comes along that I think might be valuable in my business or my clients’ businesses, I usually stop and have a look. It can be a new tool for organization or collaboration … something that maybe will help us automate something a little bit better … or maybe it’s just something cool. If I am really conscious of what I am doing, I can figure out when would be a good time to check something out in more detail. But sometimes … okay most of the time … I am not that present … and I become the victim of Shiny Object Syndrome. You know what… Read More »Wow, what’s that?

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One Woman’s Trash …

As you may know, I recently sent out a survey to my VA connections to see what they were interested in learning about this year, to improve their business marketing. I offered each respondent their choice of one of three free gifts in response for filling out my survey. I figured it was the least I could do if someone took a few moments to provide with the information I need to build great programs in my business. The response was great – in just a few days I had over 70 responses, which gave me a lot of information that will help with me with my planning. I was very pleased with the results. (If you want to see… Read More »One Woman’s Trash …

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Are You Using Your Outside Voice?

Recently I was having a conversation with a mentoring student about communicating with clients. She is a relatively new Virtual Assistant, and she is still a bit timid around clients. It’s a stage that all new VAs go through – not really having that confidence that you know the right things to say around a new client – and that kind of thing. It’s one thing to know what you are doing, but it’s another to tell a client what they should be doing. It’s a situation that you need to learn how to handle as a VA – and once you do, you will not only gain confidence, but you will also gain their trust, respect and even their… Read More »Are You Using Your Outside Voice?

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Do You Recognize Your Own Value?

I have been reading Harvey Mackay‘s new book The Mackay MBA of Selling in the Real World. It’s a terrific, easy-to-read book that takes you through the various components of how to sell effectively – by being you and by knowing what your customers want. That is some serious paraphrasing, but you get the point! One of the chapters in particular spoke to me and I wanted to share it with you. It’s called Sell Yourself. Harvey talks about the three toughest sells being Company, Product and Self. As a small business owner and a mentor, I know how difficult selling yourself can be. Selling yourself can be one of the most difficult things to do, if you do not… Read More »Do You Recognize Your Own Value?

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