{"id":4261,"date":"2024-12-20T10:32:48","date_gmt":"2024-12-20T15:32:48","guid":{"rendered":"https:\/\/www.yourvamentor.com\/blog\/?p=4261"},"modified":"2024-12-23T10:39:09","modified_gmt":"2024-12-23T15:39:09","slug":"podcast-the-confident-va-mastering-boundaries-rates-and-client-relationships","status":"publish","type":"post","link":"https:\/\/www.yourvamentor.com\/blog\/2024\/12\/podcast-the-confident-va-mastering-boundaries-rates-and-client-relationships\/","title":{"rendered":"Podcast: The Confident VA &#8211; Mastering Boundaries, Rates, and Client Relationships"},"content":{"rendered":"\n<p>Welcome to another episode of the podcast that teaches you how to be a ridiculously good virtual assistant. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Today I want to talk about how confidence plays into a number of areas in your VA business.<\/h3>\n\n\n\n<p class=\"has-background\" style=\"background-color:#dce0e2\">Today&#8217;s Quote: You get what you tolerate. \u2014 Dr. Henry Cloud<\/p>\n\n\n\n<iframe loading=\"lazy\" title=\"Embed Player\" src=\"https:\/\/play.libsyn.com\/embed\/episode\/id\/34500470\/height\/192\/theme\/modern\/size\/large\/thumbnail\/yes\/custom-color\/04949a\/time-start\/00:00:00\/hide-playlist\/yes\/font-color\/FFFFFF\" height=\"192\" width=\"100%\" scrolling=\"no\" allowfullscreen=\"\" webkitallowfullscreen=\"true\" mozallowfullscreen=\"true\" oallowfullscreen=\"true\" msallowfullscreen=\"true\" style=\"border: none;\"><\/iframe>\n\n\n\n<p>Click the play button above to tune in, or choose your favourite podcast player below:<\/p>\n\n\n\n<a href=\"https:\/\/open.spotify.com\/show\/2vbBeibF7umX44eHXDeXHa\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/www.yourvamentor.com\/wp-content\/uploads\/2022\/07\/Spotify.png\" alt=\"Spotify\" title=\"\" border=\"0\" width=\"60px\" align=\"\"><\/a> &nbsp;\n\n<a href=\"https:\/\/podcasts.apple.com\/ca\/podcast\/the-ridiculously-good-va-show\/id1635563103\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/www.yourvamentor.com\/wp-content\/uploads\/2022\/07\/apple-podcast.png\" alt=\"Apple Podcasts\" title=\"\" border=\"0\" width=\"60px\" align=\"\"><\/a>\n\n<a href=\"https:\/\/www.iheart.com\/podcast\/263-the-ridiculously-good-va-s-99637625\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/www.yourvamentor.com\/wp-content\/uploads\/2022\/09\/iheartradio-icon.png\" alt=\"I Heart Radio Podcasts\" title=\"\" border=\"0\" width=\"60px\" align=\"\"><\/a>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Connect with Tracey D&#8217;Aviero, VA Coach and Trainer<\/h3>\n\n\n\n<a href=\"http:\/\/www.facebook.com\/yourvamentor\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"http:\/\/www.yourvamentor.com\/wp-content\/uploads\/2012\/06\/facebook_logo-1-e1428604663756.png\" alt=\"Facebook\" title=\"\" border=\"0\" align=\"\"><\/a> &nbsp;\n\n<a href=\"http:\/\/www.twitter.com\/Tracey_D\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"http:\/\/www.yourvamentor.com\/wp-content\/uploads\/2012\/06\/new-twitter-logo-e1428604645161.jpg\" alt=\"Twitter\" title=\"\" border=\"0\" align=\"\"><\/a> &nbsp;\n\n<a href=\"http:\/\/www.linkedin.com\/in\/traceydaviero\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"http:\/\/www.yourvamentor.com\/wp-content\/uploads\/2015\/04\/linkedinicon-e1428604864511.jpg\" alt=\"LinkedIn\" title=\"\" border=\"0\" align=\"\"><\/a> &nbsp;\n\n<a href=\"https:\/\/www.instagram.com\/yourvamentor\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/www.yourvamentor.com\/wp-content\/uploads\/2022\/07\/instagram.jpg\" alt=\"Instagram\" title=\"\" border=\"0\" width=\"25px\" align=\"\"><\/a> &nbsp;\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.yourvamentor.com\/blog\/wp-content\/uploads\/2024\/12\/TRGVAS-Episode-135-Cover-300x300.png\" alt=\"The Confident VA - Mastering Boundaries, Rates, and Client Relationships\" class=\"wp-image-4262\" srcset=\"https:\/\/www.yourvamentor.com\/blog\/wp-content\/uploads\/2024\/12\/TRGVAS-Episode-135-Cover-300x300.png 300w, https:\/\/www.yourvamentor.com\/blog\/wp-content\/uploads\/2024\/12\/TRGVAS-Episode-135-Cover-1024x1024.png 1024w, https:\/\/www.yourvamentor.com\/blog\/wp-content\/uploads\/2024\/12\/TRGVAS-Episode-135-Cover-150x150.png 150w, https:\/\/www.yourvamentor.com\/blog\/wp-content\/uploads\/2024\/12\/TRGVAS-Episode-135-Cover-768x768.png 768w, https:\/\/www.yourvamentor.com\/blog\/wp-content\/uploads\/2024\/12\/TRGVAS-Episode-135-Cover-1536x1536.png 1536w, https:\/\/www.yourvamentor.com\/blog\/wp-content\/uploads\/2024\/12\/TRGVAS-Episode-135-Cover-2048x2048.png 2048w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">Episode Notes:<\/h3>\n\n\n\n<p>In today\u2019s episode, we\u2019re tackling three crucial areas that can make or break your success as a VA: mastering boundaries, confidently setting and increasing your rates, and fostering strong, healthy client relationships. These are skills that require courage, clarity, and a whole lot of practice.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Why Confidence is Key in VA Success<\/strong><\/h3>\n\n\n\n<p>Confidence is the foundation of every successful VA business. It impacts everything you do\u2014from saying &#8220;no&#8221; to an unreasonable client request to quoting your rates without hesitating or negotiating. When you show up confidently, people trust you, value your work, and respect your time.<\/p>\n\n\n\n<p>But here\u2019s the thing: confidence isn\u2019t something you\u2019re born with\u2014it\u2019s something you build. Every time you stand firm on a boundary, communicate your worth, or handle a tricky client situation with grace, you\u2019re building confidence.<\/p>\n\n\n\n<p>I once worked with a VA who had very little confidence in her rates. Well, truth be told, I was that VA at one time too. Anyway this one would never quote her full rate to clients when they asked. She always went lower, or if the client said they couldn\u2019t afford her services, then she would negotiate.<\/p>\n\n\n\n<p>When we actually worked out what her expenses were and she knew how much she had to charge in her business, she became more confident in quoting them. And we also worked on package pricing for her so that she was very clear in what she WOULD and would NOT do for her clients.<\/p>\n\n\n\n<p>Her discovery calls became much simpler because she was confident in the services she offered and how much it would cost the client to hire her.<\/p>\n\n\n\n<p>This is why it\u2019s so important to strengthen your confidence muscles. Because the more confident you are, the more your business thrives.<\/p>\n\n\n\n<p>Let\u2019s get into the first area where confidence can make a huge difference: boundaries.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Setting and Maintaining Professional Boundaries<\/strong><\/h3>\n\n\n\n<p>Boundaries are essential in any business, but especially in a VA business where your time and energy are your most valuable resources. Without boundaries, it\u2019s easy to feel overworked, underappreciated, and even resentful.<\/p>\n\n\n\n<p>So, what do boundaries look like in practice? They start with clear communication. From the moment you onboard a client, you should set expectations around things like response times, availability, and scope of work. A welcome packet or contract is a great tool for this, along with consistent great communication.<\/p>\n\n\n\n<p>Here\u2019s an example: If a client frequently messages you after hours, you can respond with something like, \u201cThanks for reaching out! I\u2019ll take care of this during my office hours tomorrow.\u201d It\u2019s polite, professional, and reinforces your boundary.<\/p>\n\n\n\n<p>Managing your client\u2019s expectations is key to making sure they follow your boundaries.<\/p>\n\n\n\n<p>I helped a VA hold a client to her boundaries. But it wasn\u2019t the client\u2019s fault that they were being broken, it was the VAs. Her rule was that they communicated by email and by project management system.<\/p>\n\n\n\n<p>Yet when the client texted her or phoned her, she would respond &#8211; and then get mad.<\/p>\n\n\n\n<p>But she was teaching that client that it was okay to use a different method of communication by responding to them. If she doesn\u2019t hold the boundary, the client quickly thinks that the boundary has changed, and that\u2019s not always their fault.<\/p>\n\n\n\n<p>Maintaining boundaries will free you in ways you don\u2019t even realize. Believe me on this one. Every single VA I have worked with to set and hold boundaries thanks me over and over again for a long time.<\/p>\n\n\n\n<p>Another key to maintaining boundaries is learning to say no without guilt. I know this can be hard, especially if you\u2019re a people pleaser, but saying yes to everything is a fast track to burnout.<\/p>\n\n\n\n<p>Here\u2019s an action step: Write down one boundary you need to set or reinforce this week. It might feel uncomfortable at first, but trust me, your future self will thank you!<\/p>\n\n\n\n<p>Now, let\u2019s move on to a topic that makes many VAs squirm: rates.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Owning Your Worth: Setting Competitive Rates<\/strong><\/h3>\n\n\n\n<p>If you\u2019ve ever felt nervous or unsure when quoting your rates, you\u2019re not alone. Many VAs, especially those just starting out, struggle with imposter syndrome and undervalue their services. But here\u2019s the truth: You deserve to be compensated fairly for the skills, expertise, and value you bring to your clients.<\/p>\n\n\n\n<p>Let\u2019s talk about how to calculate your rates. Start by considering your financial needs. How much do you want to earn monthly? Then, factor in your working hours, expenses, and taxes. This gives you a baseline for what you need to charge.<\/p>\n\n\n\n<p>But remember, your rates are about more than just covering your bills\u2014they reflect the results you deliver. When you\u2019re confident in the value you provide, it\u2019s easier to stand by your rates, even if a potential client pushes back.<\/p>\n\n\n\n<p>I mean, clients only push back if they think there is room to move, like I talked about earlier.<\/p>\n\n\n\n<p>But it is really important for you to be confident in what you decide to charge &#8211; knowing why your rate is set where it is, is a big part of this.<\/p>\n\n\n\n<p>Another key point is knowing when and how to raise your rates. If you\u2019ve been working with a client for a while and your skills or workload have evolved, it\u2019s perfectly reasonable to adjust your pricing. One approach is to give your client advance notice, like this:<\/p>\n\n\n\n<p>\u201cHi Client, I\u2019ve loved working with you, and I\u2019m excited to continue supporting your business. Starting next month, my rates will increase to [new rate]. I look forward to continuing to work with you.\u201d<\/p>\n\n\n\n<p>It\u2019s simple, respectful, and communicates confidence. I always tell you, you don\u2019t need to tell your clients why you are raising your rates. Does McDonalds tell you why they are raising the price of their products? Nope. No need. Just be polite and tell them when and how much.<\/p>\n\n\n\n<p>Here\u2019s your action step: Review your current rates and ask yourself if they truly reflect your worth. If not, it\u2019s time to make a change.<\/p>\n\n\n\n<p>Now let\u2019s talk about the relationships that keep your business running\u2014your clients.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Building Strong, Healthy Client Relationships<\/strong><\/h3>\n\n\n\n<p>A successful VA business isn\u2019t just about finding clients\u2014it\u2019s about keeping the right ones. Healthy client relationships are built on trust, communication, and respect.<\/p>\n\n\n\n<p>The first step to building trust is setting expectations from day one. Onboarding is your chance to clarify the scope of work, deadlines, and how you\u2019ll communicate. Tools like contracts, welcome packets, or even a quick \u201cHow I Work\u201d email can save you so much trouble down the line.<\/p>\n\n\n\n<p>Let\u2019s look at communication. Regular check-ins or progress updates show your clients you\u2019re invested in their success. Something as simple as a weekly email summarizing what you\u2019ve accomplished can go a long way in building trust.<\/p>\n\n\n\n<p>One of the biggest struggles VAs come to me for help with is what we call difficult clients. They get frustrated that their clients are doing or saying things that differ from what they expected.<\/p>\n\n\n\n<p>Communication is one of the most important parts of working virtually &#8211; if you do it well, you can work well with clients. If you don\u2019t do it well, you will probably struggle.<\/p>\n\n\n\n<p>Good communication goes along with managing expectations &#8211; and when you are confident in all of the things that you bring to your client\u2019s business, you can communicate those well, you will do well. If you don\u2019t do communicate them well, you will probably struggle.<\/p>\n\n\n\n<p>Most clients don\u2019t want to micromanage what you do &#8211; give them the confidence to leave you to do your work and your relationship with them will take off.<\/p>\n\n\n\n<p>And let\u2019s not forget conflict resolution. It\u2019s inevitable that misunderstandings or disagreements will arise, but how you handle them can make or break the relationship. My advice? Stay calm, focus on the facts, and propose a solution that works for both parties.<\/p>\n\n\n\n<p>Here\u2019s an example: If a client pushes back on a deadline, you might say, \u201cI understand this is a priority for you. Based on my current workload, I can adjust the timeline by [offer solution]. Does that work for you?\u201d<\/p>\n\n\n\n<p>You can be kind and polite when holding boundaries, but you do have to be firm.<\/p>\n\n\n\n<p>Healthy relationships require effort from both sides, and setting boundaries and communicating effectively helps ensure they remain strong.<\/p>\n\n\n\n<p>Your action step: Think about your current clients. Is there one relationship that could be improved with better communication or clearer boundaries? Take one step this week to address it.<\/p>\n\n\n\n<p>Before we wrap up, let\u2019s go over the action steps I mentioned you can take today to boost your confidence and level up your VA business:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Write down one boundary you need to set or reinforce.<\/li>\n\n\n\n<li>Review your rates and adjust them if necessary.<\/li>\n\n\n\n<li>Evaluate your client relationships and identify one area for improvement\u2014whether it\u2019s communication, setting expectations, or resolving an ongoing issue.<\/li>\n<\/ol>\n\n\n\n<p>These small steps can lead to big changes in your business.<\/p>\n\n\n\n<p>If you\u2019re looking for more support, connect with me for your free <a href=\"https:\/\/yourvamentor.com\/chase\">Cut to the Chase call<\/a>. <\/p>\n\n\n\n<p>Confidence isn\u2019t something that happens overnight, but with each boundary you set, rate you own, and client relationship you nurture, you\u2019ll see it grow. Remember, you\u2019re not just a virtual assistant\u2014you\u2019re a business owner, a professional, and someone who deserves to be respected and valued.<\/p>\n\n\n\n<p>Let\u2019s circle back on today\u2019s quote: You get what you tolerate.<\/p>\n\n\n\n<p>What are you tolerating? What should you be changing so that your VA business looks more like the way you envisioned it?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Do You Need Help?<\/h3>\n\n\n\n<p>I hope you\u2019re feeling inspired and ready to take action. If you need extra support, check out The Virtual Circle, or <a href=\"https:\/\/yourvamentor.com\/chase\">book a call with me<\/a> to talk about how I can help you grow your VA business.<\/p>\n\n\n\n<p>I\u2019m going to leave it here for this week, but I do hope to hear from you. I\u2019d love to have you in the mastermind group &#8211; success will follow!<\/p>\n\n\n\n<p>I\u2019m Tracey DAviero, Confidence Coach for VAs and I\u2019ll see you next time!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Welcome to another episode of the podcast that teaches you how to be a ridiculously good virtual assistant. Today I want to talk about how confidence plays into a number of areas in your VA business. Today&#8217;s Quote: You get what you tolerate. \u2014 Dr. Henry Cloud Click the play button above to tune in,&hellip;&nbsp;<a href=\"https:\/\/www.yourvamentor.com\/blog\/2024\/12\/podcast-the-confident-va-mastering-boundaries-rates-and-client-relationships\/\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">Podcast: The Confident VA &#8211; Mastering Boundaries, Rates, and Client Relationships<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"off","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[54,240],"tags":[336,335,241,271],"class_list":["post-4261","post","type-post","status-publish","format-standard","hentry","category-mindset","category-podcast","tag-client-relationships","tag-confidence-for-virtual-assistants","tag-podcast","tag-setting-boundaries"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Podcast: The Confident VA - Mastering Boundaries, Rates, and Client Relationships<\/title>\n<meta name=\"description\" content=\"In today\u2019s episode, we\u2019re tackling three crucial areas that can make or break your success as a VA: mastering boundaries, confidently setting and increasing your rates, and fostering strong, healthy client relationships.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.yourvamentor.com\/blog\/2024\/12\/podcast-the-confident-va-mastering-boundaries-rates-and-client-relationships\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Podcast: The Confident VA - Mastering Boundaries, Rates, and Client Relationships\" \/>\n<meta property=\"og:description\" content=\"In today\u2019s episode, we\u2019re tackling three crucial areas that can make or break your success as a VA: mastering boundaries, confidently setting and increasing your rates, and fostering strong, healthy client relationships.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.yourvamentor.com\/blog\/2024\/12\/podcast-the-confident-va-mastering-boundaries-rates-and-client-relationships\/\" \/>\n<meta property=\"og:site_name\" content=\"Learn to Be a Ridiculously Good Virtual Assistant\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/www.facebook.com\/yourvamentor\" \/>\n<meta property=\"article:published_time\" content=\"2024-12-20T15:32:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-23T15:39:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.yourvamentor.com\/wp-content\/uploads\/2022\/07\/Spotify.png\" \/>\n<meta name=\"author\" content=\"Tracey D&#039;Aviero\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@tracey_d\" \/>\n<meta name=\"twitter:site\" content=\"@tracey_d\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Tracey D&#039;Aviero\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"10 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.yourvamentor.com\/blog\/2024\/12\/podcast-the-confident-va-mastering-boundaries-rates-and-client-relationships\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.yourvamentor.com\/blog\/2024\/12\/podcast-the-confident-va-mastering-boundaries-rates-and-client-relationships\/\"},\"author\":{\"name\":\"Tracey D'Aviero\",\"@id\":\"https:\/\/www.yourvamentor.com\/blog\/#\/schema\/person\/abe20fc729af3323a907d3e58f3aacf5\"},\"headline\":\"Podcast: The Confident VA &#8211; 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