{"id":4319,"date":"2025-04-04T16:33:12","date_gmt":"2025-04-04T20:33:12","guid":{"rendered":"https:\/\/www.yourvamentor.com\/blog\/?p=4319"},"modified":"2025-04-16T08:28:46","modified_gmt":"2025-04-16T12:28:46","slug":"podcast-10-lessons-from-the-pitt-to-run-your-va-business-better","status":"publish","type":"post","link":"https:\/\/www.yourvamentor.com\/blog\/2025\/04\/podcast-10-lessons-from-the-pitt-to-run-your-va-business-better\/","title":{"rendered":"Podcast: 10 Lessons from The Pitt to Run Your VA Business Better"},"content":{"rendered":"\n<p>Welcome to another episode of the podcast that teaches you how to be a ridiculously good virtual assistant. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Today I want to talk 10 business lessons from an unlikely source &#8211; a tv show! The Pitt!<\/h3>\n\n\n\n<p class=\"has-background\" style=\"background-color:#dce0e2\">Today&#8217;s Quote: When you realize that you are perfectly capable of being a business person because you do it every day in other places in your life, you will find that YOU is enough for your clients. &#8211; Tracey D\u2019Aviero<\/p>\n\n\n\n<iframe loading=\"lazy\" title=\"Embed Player\" src=\"https:\/\/play.libsyn.com\/embed\/episode\/id\/35973070\/height\/192\/theme\/modern\/size\/large\/thumbnail\/yes\/custom-color\/04949a\/time-start\/00:00:00\/hide-playlist\/yes\/font-color\/FFFFFF\" height=\"192\" width=\"100%\" scrolling=\"no\" allowfullscreen=\"\" webkitallowfullscreen=\"true\" mozallowfullscreen=\"true\" oallowfullscreen=\"true\" msallowfullscreen=\"true\" style=\"border: none;\"><\/iframe>\n\n\n\n<p>Click the play button above to tune in, or choose your favourite podcast player below:<\/p>\n\n\n\n<a href=\"https:\/\/open.spotify.com\/show\/2vbBeibF7umX44eHXDeXHa\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/www.yourvamentor.com\/wp-content\/uploads\/2022\/07\/Spotify.png\" alt=\"Spotify\" title=\"\" border=\"0\" width=\"60px\" align=\"\"><\/a> &nbsp;\n\n<a href=\"https:\/\/podcasts.apple.com\/ca\/podcast\/the-ridiculously-good-va-show\/id1635563103\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/www.yourvamentor.com\/wp-content\/uploads\/2022\/07\/apple-podcast.png\" alt=\"Apple Podcasts\" title=\"\" border=\"0\" width=\"60px\" align=\"\"><\/a>\n\n<a href=\"https:\/\/www.iheart.com\/podcast\/263-the-ridiculously-good-va-s-99637625\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/www.yourvamentor.com\/wp-content\/uploads\/2022\/09\/iheartradio-icon.png\" alt=\"I Heart Radio Podcasts\" title=\"\" border=\"0\" width=\"60px\" align=\"\"><\/a>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Connect with Tracey D&#8217;Aviero, VA Coach and Trainer<\/h3>\n\n\n\n<a href=\"http:\/\/www.facebook.com\/yourvamentor\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"http:\/\/www.yourvamentor.com\/wp-content\/uploads\/2012\/06\/facebook_logo-1-e1428604663756.png\" alt=\"Facebook\" title=\"\" border=\"0\" align=\"\"><\/a> &nbsp;\n\n<a href=\"http:\/\/www.twitter.com\/Tracey_D\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"http:\/\/www.yourvamentor.com\/wp-content\/uploads\/2012\/06\/new-twitter-logo-e1428604645161.jpg\" alt=\"Twitter\" title=\"\" border=\"0\" align=\"\"><\/a> &nbsp;\n\n<a href=\"http:\/\/www.linkedin.com\/in\/traceydaviero\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"http:\/\/www.yourvamentor.com\/wp-content\/uploads\/2015\/04\/linkedinicon-e1428604864511.jpg\" alt=\"LinkedIn\" title=\"\" border=\"0\" align=\"\"><\/a> &nbsp;\n\n<a href=\"https:\/\/www.instagram.com\/yourvamentor\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/www.yourvamentor.com\/wp-content\/uploads\/2022\/07\/instagram.jpg\" alt=\"Instagram\" title=\"\" border=\"0\" width=\"25px\" align=\"\"><\/a> &nbsp;\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.yourvamentor.com\/blog\/wp-content\/uploads\/2025\/04\/TRGVAS-Episode-149-Cover-300x300.png\" alt=\"10 Lessons From 'The Pitt' To Run Your VA Business Better\" class=\"wp-image-4320\" srcset=\"https:\/\/www.yourvamentor.com\/blog\/wp-content\/uploads\/2025\/04\/TRGVAS-Episode-149-Cover-300x300.png 300w, https:\/\/www.yourvamentor.com\/blog\/wp-content\/uploads\/2025\/04\/TRGVAS-Episode-149-Cover-1024x1024.png 1024w, https:\/\/www.yourvamentor.com\/blog\/wp-content\/uploads\/2025\/04\/TRGVAS-Episode-149-Cover-150x150.png 150w, https:\/\/www.yourvamentor.com\/blog\/wp-content\/uploads\/2025\/04\/TRGVAS-Episode-149-Cover-768x768.png 768w, https:\/\/www.yourvamentor.com\/blog\/wp-content\/uploads\/2025\/04\/TRGVAS-Episode-149-Cover-1536x1536.png 1536w, https:\/\/www.yourvamentor.com\/blog\/wp-content\/uploads\/2025\/04\/TRGVAS-Episode-149-Cover-2048x2048.png 2048w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">Episode Notes:<\/h3>\n\n\n\n<p>In today\u2019s episode, we are jumping in to an unexpected source of business wisdom &#8211; <em>The Pitt<\/em>, the new medical drama on Max, or Crave here in Canada.<\/p>\n\n\n\n<p>It\u2019s one of our indulgences, and as I always tell you, look for business lessons in your everyday life &#8211; so that\u2019s where this is coming from.<\/p>\n\n\n\n<p>Are you watching The Pitt? It\u2019s the new medical show starring Noah Wyle who was Dr. John Carter on ER. It\u2019s super fast paced and exciting &#8211; well, maybe exciting is the wrong word to describe it, but it is interesting, shocking, sentimental and a whole lot more, all wrapped up in one.<\/p>\n\n\n\n<p>If you aren\u2019t watching it, you have watched medical dramas before, I\u2019m sure. So you can liken these lessons to the show that you did watch &#8211; but if you aren\u2019t watching The Pitt, you should check it out- I highly recommend it!<\/p>\n\n\n\n<p>I know, you might be thinking, \u201cWhat does a fast-paced emergency department have to do with running a virtual assistant business?\u201d Well, surprisingly, quite a lot!<\/p>\n\n\n\n<p>Just like in the ER, as VAs, we need to be adaptable, focused, and always learning. Okay I do understand that it\u2019s not life and death, what we do, but there are still some very important lessons that we can draw on from the two industries.<\/p>\n\n\n\n<p>So today I\u2019m going to break down 10 lessons from <em>The Pitt<\/em> that you can apply to your VA business right now. Let\u2019s get into it!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Lesson 1: Effective Time Management<\/h3>\n\n\n\n<p>In <em>The Pitt<\/em>, every second counts. The medical team has to prioritize their tasks quickly and efficiently. As a VA, managing your time well is just as important. You need to know what\u2019s urgent, what can wait, and how to structure your day for maximum productivity.<\/p>\n\n\n\n<p>One of the things I tell VAs &#8211; much to their surprise &#8211; is that not everything a client asks you to do is urgent. It\u2019s not! We seem to feel that when a client asks us to do something, that we need to jump on it right away &#8211; but that isn\u2019t always a good use of your time, and it could lead to problems down the road when you get busier and your clients start to notice a shift in how you turn their work around. Just like triage in an ER, the most important stuff should be prioritized first &#8211; and the rest will get done when there is time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Lesson 2: Clear Communication<\/h3>\n\n\n\n<p>Ever notice how the doctors and nurses in <em>The Pitt<\/em> communicate with precision? They don\u2019t waste words, and they make sure their team understands what needs to be done. The same applies to your VA business. Whether you\u2019re updating a client on a project or setting boundaries around your working hours, clarity is key.<\/p>\n\n\n\n<p>Of course we don\u2019t need to shout codes and orders at our clients, nor should they yell back at us ;), but we do need a system of communication that helps everyone understand what is being done and when. If a client sends you a work request, acknowledge it and tell them when you will get it back to them. As the project progresses, keep the client up to date with its status and any issues that might arise.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Lesson 3: Adaptability<\/h3>\n\n\n\n<p>In the ER, things change fast, and the ability to pivot is essential. As a VA, you might find that client priorities shift, tools update, or a project needs a completely new approach. Being adaptable means you can handle these changes without stress.<\/p>\n\n\n\n<p>When we work with many different clients, we have to be adaptable too. You will be managing your time and schedule, but you will also have to manage the expectations of your clients &#8211; each of whom think they are the most important client you have. Being able to move your schedule around, or loop in new people, or get a last minute task done might be things you need to adapt to on a regular basis. Being able to plan how to do that keeps your stress down.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Lesson 4: Team Collaboration<\/h3>\n\n\n\n<p>Even though doctors and nurses have their own roles, they work as a team to save lives. In your VA business, collaboration can be just as valuable. Whether you\u2019re working with a client\u2019s team, subcontracting work, or networking with other VAs, teamwork helps you get better results.<\/p>\n\n\n\n<p>If you are working one on one with a client, collaboration can be fairly simple &#8211; emails back and forth or a simple project management system. We still have to recognize that it\u2019s a system though. And when we work with multiple clients we might have to work with multiple systems. Collaboration is about keeping things organized and people up to date on status of their stuff. It\u2019s your job to make sure everything is running smoothly. If a client has to ask you what is happening with something, or if you are constantly waiting on someone else to give you the pieces to a project, that\u2019s a sure sign that things needs to be fine tuned.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Lesson 5: Stress Management<\/h3>\n\n\n\n<p>High-pressure situations are the norm in <em>The Pitt<\/em>. While our VA work isn\u2019t life or death, we do deal with deadlines, demanding clients, and unexpected challenges. Having strategies in place to handle stress\u2014like taking breaks, setting boundaries, or using mindfulness techniques\u2014can keep you from burning out.<\/p>\n\n\n\n<p>What is your favourite technique to manage stress? I love to listen to a podcast, or read a book, or go for a walk, or go out to the garden. Anywhere that I\u2019m not staring at a screen and trying to figure out who needs me. Again while high pressure is not always the thing in a VA business, it can feel like it is. Deadlines are real, and clients are paying real money, so we need to keep on top of things. And we need to look after ourselves while we do it.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Lesson 6: Continuous Learning<\/h3>\n\n\n\n<p>Medical professionals are always learning\u2014new procedures, treatments, and technology. As a VA, staying updated on industry trends, new tools, and best practices is key to staying competitive. If you\u2019re not learning, you\u2019re falling behind.<\/p>\n\n\n\n<p>This one\u2019s never a tough sell for VAs &#8211; the majority of the VAs I meet love to learn &#8211; almost to a fault! But are you learning the right things? Are you learning things that will complement the services you are offering your clients right now? And if you are, are you implementing what you learn right away? If you do a good job of your professional development, you will always be ahead of the curve of the VAs in your community.<\/p>\n\n\n\n<p>I have another content workshop coming up soon &#8211; will I see you there!?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Lesson 7: Empathy and Client Relations<\/h3>\n\n\n\n<p>Doctors in <em>The Pitt<\/em> don\u2019t just treat symptoms\u2014they connect with patients. As a VA, building strong relationships with your clients can make all the difference. Understanding their struggles and offering solutions with empathy makes you more than just a service provider\u2014you become a trusted partner.<\/p>\n\n\n\n<p>I worked with a client once who was single. She was amazing. She was so bright and she was a tough business woman. But she worked a lot because she didn\u2019t have anyone at home at the end of the day. That made it difficult for her to sometimes empathize with her clients who had families. She didn\u2019t understand why they didn\u2019t get shit done like did. I worked with her for a long time and over that time we got to know each other. I didn\u2019t advise her on her business strategy, but I sure knew how she was and how she would react in certain situations &#8211; and I was more than able to advise her on those. We talked about events she hosted, clients she worked with, and it really helped our relationship. Empathy is an excellent thing to bring to your VA business and your clients.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Lesson 8: Attention to Detail<\/h3>\n\n\n\n<p>In the ER, a small mistake can have major consequences. In the VA world, missing details in emails, schedules, or reports can lead to misunderstandings or lost opportunities. Being meticulous in your work builds trust and credibility.<\/p>\n\n\n\n<p>No one likes to make mistakes. No one likes to have mistakes made when they pay for it. I have been on both sides of this! So we try to pay attention to the details so that we minimize human error, or tech issues, as much as possible. Those of you in my community will know that I recently sent out the wrong link in an email to my list. My email provider just changed up their email builder and I didn\u2019t notice that I attached the wrong email to the campaign. I went through the regular motions, made the changes, and didn\u2019t take the time to check the new system out enough to ensure that I had connected it properly. Attention to detail would have saved that &#8211; and you can bet that I\u2019m triple checking everything now!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Lesson 9: Maintaining Professional Boundaries<\/h3>\n\n\n\n<p>The doctors in <em>The Pitt<\/em> have to maintain professional boundaries with patients, even when emotions run high. As a VA, setting clear expectations with clients ensures a healthy working relationship. This might mean defining work hours, sticking to your scope of services, or saying no to unreasonable demands.<\/p>\n\n\n\n<p>Boundaries are so important, and no one knows that better than someone who has had someone cross them. The funny thing is that I mostly find that VAs cross their own boundaries more than clients. A client might cross it, but then the VA meets them there and lets them cross it, and then gets mad. So it\u2019s up to us to hold to the boundaries that we set. I have always told clients that they communicate with me by scheduled production call once a week and otherwise by email or project management system if we were using one. And yet I would answer phone calls and texts and DMs from clients when they sent them &#8211; not realizing I was allowing them to cross the boundaries. It\u2019s not their fault &#8211; it\u2019s ours. When I keep them, the client relationships are so much better. Everyone plays by the same rules.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Lesson 10: Resilience<\/h3>\n\n\n\n<p>The medical team in <em>The Pitt<\/em> faces setbacks, but they push through. As a VA, challenges are inevitable &#8211; clients might ghost you, projects might not go as planned, or you might have slow months. The key is to keep going, learn from setbacks, and stay committed to your goals.<\/p>\n\n\n\n<p>Being resilient doesn\u2019t mean you have to be unhappy. Or struggle. Being resilient means preparing yourself to handle anything that comes your way. Working with a lot of different clients means a whole lot of opinions, schedules and personalities &#8211; and you get to be the center of all of them! Being firm in your boundaries, confident in your abilities and clear in your communication is the best way to build resilience.<\/p>\n\n\n\n<p>If a project goes off the rails, get it back on the rails &#8211; and write out how you will keep it from happening again. If you have a slow month, what can you do to make it busier? I always say if you aren\u2019t doing client work, you have more time to market or network! You get the picture.<\/p>\n\n\n\n<p>So there you have it &#8211; 10 powerful lessons from <em>The Pitt<\/em> (or another medical drama that you love) that can make you a stronger, more successful VA.<\/p>\n\n\n\n<p>Time management, communication, adaptability, collaboration, stress management, continuous learning, empathy, attention to detail, boundaries, and resilience &#8211; each of these can help you build a thriving business.<\/p>\n\n\n\n<p>Which of these lessons resonates with you the most? I\u2019d love to hear your thoughts! Send me a message or connect with me on social media.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Do You Need Help?<\/h3>\n\n\n\n<p>And if you\u2019re looking for more support in building a confident and profitable VA business, check out my programs and services on my website.<\/p>\n\n\n\n<p>I\u2019m Tracey D&#8217;Aviero, Confidence Coach for VAs. That\u2019s all I\u2019ve got for you this week. As always, if you are looking for more resources to grow your amazing VA business, connect with me on my website <a href=\"http:\/\/yourvamentor.com\/links\">YourVAMentor.com\/links <\/a>is where you can find all of my trainings and resources and link to connect with me on social media.<\/p>\n\n\n\n<p>And really, go check out The Pitt. It\u2019s so good &#8211; and season one is nearly over!<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Welcome to another episode of the podcast that teaches you how to be a ridiculously good virtual assistant. Today I want to talk 10 business lessons from an unlikely source &#8211; a tv show! The Pitt! Today&#8217;s Quote: When you realize that you are perfectly capable of being a business person because you do it&hellip;&nbsp;<a href=\"https:\/\/www.yourvamentor.com\/blog\/2025\/04\/podcast-10-lessons-from-the-pitt-to-run-your-va-business-better\/\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">Podcast: 10 Lessons from The Pitt to Run Your VA Business Better<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"off","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[66,240],"tags":[195,331,241,262],"class_list":["post-4319","post","type-post","status-publish","format-standard","hentry","category-finding-clients","category-podcast","tag-business-lessons-for-virtual-assistants","tag-business-planning-for-virtual-assistants","tag-podcast","tag-productivity-tips-for-virtual-assistants"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Podcast: 10 Lessons From &#039;The Pitt&#039; To Run Your VA Business Better<\/title>\n<meta name=\"description\" content=\"This week we look for business lessons outside of, well, our business. 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