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5 Steps Virtual Assistants Need to Take to Fix Mistakes

We all make mistakes. It’s how you handle them that can set you apart from your Virtual Assistant colleagues. What do you do when something goes wrong for one of your clients? • Maybe you have sent something out with a typo or a broken link on it.• Maybe you have answered a client request incorrectly.• Maybe you charged a client the wrong amount for something they bought.• Maybe you forgot to schedule important social media posts.• Maybe you have taken three times as long to complete a task as they budgeted.• Or maybe you have done something differently than what the client expected you to do. The list can go on. We are all human, including our clients. Mistakes… Read More »5 Steps Virtual Assistants Need to Take to Fix Mistakes

Setting Goals to Find Virtual Assistant Clients

If you are struggling to find clients for your VA business, it could be the way you are going about it that just needs a little work. I talked to a VA this week that was trying to connect with potential clients, but she wasn’t having any luck. She didn’t have a real plan or strategy. She didn’t have a goal. And as a result, she was spending a lot of time, getting nowhere. Setting goals is a really helpful way to make finding clients easier. How does it work? When you set a goal, you create a focus – a target that you can follow – and follow up on. Goal setting is much like a roadmap. If you… Read More »Setting Goals to Find Virtual Assistant Clients

Create an Onboarding Process for Your VA Clients

First impressions matter, in every relationship – but especially in business. When a client has paid you money or agreed to work with you, their expectations kick into gear immediately. If you aren’t providing a great first impression, you could be losing a bit of your client’s trust before you even start working together. Have you developed a great onboarding process for your new clients? If you haven’t, I have some great tips for you. Your process for onboarding clients should be all about clarity and communication. 1. Send a welcome letter or email. Once a client agrees to work with you, clearly outline what comes next for them. Be succinct in your emails – try not to get too… Read More »Create an Onboarding Process for Your VA Clients

Are You Blogging To Promote Your VA Business?

If you are not blogging to promote your Virtual Assistant business, you should be. Blogging is an easy way to promote your VA business – it takes a bit of practice to get it right, but consistent blogging helps you create regular content, showcase your expertise, and drive traffic to your website – free! Here’s how simple it is: Create regular content. When you write just one blog post a week, you will be creating new content for your VA website. And that content can be repurposed to use in your other marketing initiatives, like social media. The search engines love new content. When you publish a new article, Google and other search engines recognize that as a new page… Read More »Are You Blogging To Promote Your VA Business?

Find Your Virtual Assistant Squad – Not Where You Think

Stop asking for advice in VA groups about every little thing for your VA business. Is that a harsh piece of advice? I’m sure it sounds harsh, and it’s kind of meant that way, but for good reason! Virtual Assistants are full of questions. We are a naturally inquisitive type of personality. As a business owner, that can be a good thing. In fact, I regularly encourage you to ask questions wherever possible! But more and more I see VAs asking for advice about the SIMPLEST things. I see VAs ask others if their rates are too high, because although they say they are confident with their rates, clients are telling them they charge too much. I see VAs ask… Read More »Find Your Virtual Assistant Squad – Not Where You Think

How to Set (or Fix!) Your Virtual Assistant Rates

Setting your rates can be one of the most challenging things to do in your VA business. There is often a confidence issue that rears its ugly head when you are starting out – you think you have no experience, you aren’t sure your rates are even competitive, and you don’t want any clients to say no when you tell them what you charge. And if you have been in business for a while, you may still struggle to raise your rates when you need to (especially if you started out much too low). But in order to run a successful VA business – and stay in business – you need to set your rates properly. Either way, it’s not… Read More »How to Set (or Fix!) Your Virtual Assistant Rates

Set Healthy VA Boundaries to Avoid Stress and Burnout

Have you ever felt that your clients are interrupting you, or seem too demanding? Many VAs I know have trouble with clients having expectations that they can’t meet. They struggle to make deadlines. They work morning, noon and night to get client work done. They are tired. And not very happy. Sometimes it starts because you allow clients to break your boundaries. Sometimes you don’t have boundaries to begin with. Either way, the key to happy clients and being a happy VA is setting healthy boundaries. Just because we are support professionals, does not mean that we have to do everything the client asks for – when they ask for it. What we need to do is provide the best… Read More »Set Healthy VA Boundaries to Avoid Stress and Burnout

3 Steps to Getting Better VA Clients From Discovery Calls

Do you find yourself doing a lot of discovery calls but not signing Virtual Assistant clients? The discovery call is usually the first one-to-one conversation you have with a potential client. The objective for any discovery call is simple: to sign the client. Right? Yes and no. If you are going into every call thinking that you need to sign the client, you are taking the wrong approach. And either you are not getting the client – or you are getting bad clients! Here are 3 steps to getting better VA clients from your discovery calls: 1. Ask Questions The most important thing you need to do on the call is to ask questions. What does the client need? Do… Read More »3 Steps to Getting Better VA Clients From Discovery Calls