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3 Steps to Better Customer Service

We recently took a trip to Boston to see our first Red Sox game. What a great time. From the drive there to the drive back, and everything in between, we were surprised at how kind and gracious everyone was, everywhere we went. Yes, we were tourists in a tourist town, but it was more than that. We really found that the people we came into contact with went above and beyond the standards of what we are accustomed to for kindness in customer service. In the service and support industry, customer service is key to making sure that your clients feel important and special … and it’s not that hard to do. Here are three steps you can take… Read More »3 Steps to Better Customer Service

Are You Making These Marketing Mistakes?

Marketing is an important piece of growing your VA business.  So when the effort you put into it doesn’t give you the returns you are looking for, it can be frustrating. Maybe the timing is wrong, maybe your strategy is wrong, or maybe it’s something else all together. Are you making these mistakes with your marketing? ‘All or Nothing’ Marketing Do you market your VA business consistently, or do you pop in and pop out when you ‘need clients’ or ‘have time’? Although it can sometimes be difficult to schedule time to market our own business, it’s essential to keep a presence out there at all times. What if the perfect client is looking for you, and they can’t find… Read More »Are You Making These Marketing Mistakes?

September Membership Content

Have you registered for the Your VA Mentor Membership Program yet? New content for September is being pulled together as you read this! Each month we select a topic – and the topic for September is Ideal Client. Marketing to your ideal client is the best way to focus your marketing message, connect with the right people in your networking, and also to build great service packages. To sign up for our membership program, visit: http://www.yourvamentor.com/join-us/ Membership also gets you a live Q&A call as well as direct email support – so you can be sure to get all of your specific questions answered where your service offerings are concerned! So don’t delay – join today!

Can I See Your Face? How To Build Know, Like and Trust with Your VA Clients

In any business, building relationships is one of the most important skills. In virtual business, it’s even more important. So let me ask you something – can I see your face on your website? Every time I visit a virtual professional’s website, I look for their face. I look to see that they are a real person, and that I can see them. There are many reasons that people say they don’t put their personal information on their website, but i have yet to hear a really good one. Even if your company is a company, you should still have a face. You should still put your name and your bio (or ‘about’) on your website. People will get a… Read More »Can I See Your Face? How To Build Know, Like and Trust with Your VA Clients

Boundaries Help You Build a Better VA Business

“You teach people how to treat you.” Boundaries are essential to any successful business. There are boundaries that are necessary for many parts of your business, but in terms of client boundaries, you need to really think about many things, and you need to set your own policies or boundaries to manage the different personalities that will be working within your business. It’s critical in a virtual business when you are working with more than one client, to be able to articulate how you work with your clients. It’s true that you teach people how to treat you – by the way you set them up, by the way you interact with them, and by the way you react to… Read More »Boundaries Help You Build a Better VA Business

So How Does Mentoring Work Anyway?

One of the questions I find that people ask me a lot these days is … how exactly does ‘mentoring’ work? At Your VA Mentor, I offer many ways to get support. Just like there are lots of ways for people to take in information in the world today (we often talk about articles, audio, video, email, and so on), there are also different ways to get support in your business. I have many different levels of support that I offer to VAs, with different ways to connect, for different lengths of time, and for different budgets too. I offer private options, group options, live training sessions as well as lot of self-study options. Today I’ll talk to you about… Read More »So How Does Mentoring Work Anyway?

Stop Fearing the World Wide Web

If you’re reading this, chances are that you use the Internet in your life. For buying stuff. For chatting on Facebook. For sending emails. You may even use the web to help grow your business, promote your services, and sell your products. If you already know this, awesome! But if you are still wondering how the heck you can personally start to leverage the web to grow your business and make more money, keep reading … While everyone knows YOU CAN make money on the web, many people stop short of actually being able to make money on the web. It’s not that it’s particularly hard to do. It can just be scary when you consider all the different pieces… Read More »Stop Fearing the World Wide Web

Stop, Drop and Smell the Roses

Summertime is one of the busiest times for most small business owners. Kids are home from school, maybe there’s a cottage, and certainly there is more activity in general as everyone tries to enjoy the nice weather. With any luck, your clients will take holidays and the work pace will slow down so you can incorporate the new level of activity in your household. But even if there is more client work than you anticipated, don’t forget that burnout comes easily when you’re not paying attention. How to handle this? First of all, be aware of your limitations. If you know you are taking holidays, let your clients know with plenty of notice. Be sure that anything they need in… Read More »Stop, Drop and Smell the Roses