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grow your virtual assistant business

Favourite Tools for VAs: Square

Square is such a handy payment tool.  If you want to take credit cards in your business, it’s a simple solution whether you are doing business in person or over the Internet. It’s a simple device & app for your smartphone that allows you to process orders and send receipts to your customers. The money you collect gets deposited to your bank account the following day, making it faster than Paypal. The fee is slightly higher – about 3% – but can be worth it if you are at a live event or in my case this week Paypal wouldn’t accept my client’s credit card. (Paypal makes up its own rules sometimes!) So I ran it through my Square without… Read More »Favourite Tools for VAs: Square

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How to Fire a Virtual Assistant Client 

Have you ever wanted to fire a client? The anxiety that comes with not being happy working with someone can paralyze you. I know, it’s happened to me. You open your email and you see their name. Your blood pressure rises. You read every little inflection in their emails with a negative voice. You complain to your colleagues (hopefully not on public social media!) and your family about said client. It’s time to fire them. But here’s the thing – it’s business, it’s not personal. That’s what we talk about in today’s training call: How to Fire a Client. There is a good process that you can use that will help you to still be a good business owner even… Read More »How to Fire a Virtual Assistant Client 

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Do You Know Your Own Value as a Virtual Assistant?

If I were to ask you what your value is, how would you answer? It’s a bit of an open ended question but it’s a really important one to consider as a business owner. Do you actually know your own value? So many things we do in our business come down to the value we bring to the client. I tell all of my clients (and anyone else who will listen!) that people want to know two things: what you can do for them and how much it will cost them. That’s it. Nothing more! Both parts of this rely very heavily on how valuable you are to your clients. This training session is about recognizing what you bring to… Read More »Do You Know Your Own Value as a Virtual Assistant?

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How Successful People Think

Have you ever read John C. Maxwell’s book ‘How Successful People Think’? It’s one of my favourite business books. I give it to many of my clients when we work together as well. It shines a great light on the idea of mindset as a business owner, and it gives you really great tips to bring productive thinking into your daily life. Maxwell actually talks about 11 types of thinking (!) in the book, and breaks down each one. From big-picture thinking, to strategic thinking, to bottom-line thinking, he covers it all, and I love to go back and read the chapters over again when I feel the need to work on any area of my business. This week I am… Read More »How Successful People Think

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Too Busy For Your Own Business Growth?

I have recently been talking to many Virtual Assistants about blocks they are facing in their businesses. One of the ones that comes up time and again is that they can’t concentrate enough on their own business to grow it properly. We work hard to get clients, and then we get too busy with client work to look at our own business. We stop marketing, we don’t network anymore … we forget how to tell people how great we are at what we do. Then when something happens, and we need new clients, we struggle to find them. We have to start all over again. Or worse, we suffer working with clients we don’t like or doing things we don’t… Read More »Too Busy For Your Own Business Growth?

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Favourite Tools for VAs: Roboform

Roboform is a password manager that I could not (easily) run my business without. It keeps all of my passwords and my clients’ passwords a click away, so I can jump from task to task easily, no matter which of my devices I am using. Visit Roboform here!

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What’s Left to Do?

At this time of year everyone is talking about planning – including me – it’s a very important piece of running a successful business. But one of the things I talk about also is reflecting on the previous year. How did things look financially? How did my goals work out? And I inevitably come to that one question … what’s left to do? I mean, what did I start but never finish? Have you ever made a list of the things that you ‘intended’ to do during the year, and assessed that at year end? It’s a really good exercise to do – not from a negative standpoint, but from (I think) a very positive one. Here’s what I mean… Read More »What’s Left to Do?

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How’s Business?

One of the things I get asked in almost all social situations is ‘How’s business?’ My family and friends know that I run my own business so it always seems to come up. I don’t know whether they are really curious as to what is going on with my work, or if it’s just a knee-jerk question, but it is very common. My colleagues, on the other hand, often seem to ask the same thing – and I KNOW they are really wondering how things are going! 🙂 Having VA buddies is fabulous, because they really do GET what my business is about. And that’s when the conversation flies! So I ask you – how’s business? What do you have… Read More »How’s Business?

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