working with virtual assistant clients

Podcast: Dealing with Last Minute and Rush Work Requests

Welcome to another episode of the podcast that teaches you how to be a ridiculously good virtual assistant. Today we are talking about clients who constantly look for last minute, same day and rush work! Today’s Quote: When you’re proactive about setting boundaries, you avoid things like burnout and unhappy clients. – Tonia Kendrick Click the play button above to tune in, or choose your favourite podcast player below:   Connect with Tracey D’Aviero, VA Coach and Trainer         Episode Notes: You know the type. That client that is always asking you to do something now, urgently, last minute, whatever. What do you do? How do you handle that? If you are like most Virtual Assistants, you… Read More »Podcast: Dealing with Last Minute and Rush Work Requests

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7 Communication Tips to Make You a Better VA

Do you think of yourself as a good communicator? To work virtually like we all do as VAs, communication is one of the most important skills you should build. I often get asked what the most important skill is for a Virtual Assistant to have. Hands down I would say good communication skills – actually GREAT communication skills. When we work mostly virtually (usually via email or a project management system), how we work with clients comes down to how well we understand each other. You need to understand what your clients are asking you to do. Your clients need to understand how or when you work as well as when you will deliver, and how to get what they… Read More »7 Communication Tips to Make You a Better VA

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How to Onboard Clients (the Right Way!)

First impressions matter, in every relationship – but especially in business. When a client has paid you money or agreed to work with you, their expectations kick into gear immediately. If you aren’t providing a great first impression, you could be losing a bit of your client’s trust before you even start working together. Have you developed a great onboarding process for your new clients? If you haven’t, I have some great tips for you. Your process for onboarding clients should be all about clarity and communication. 1. Send a welcome letter or email. Once a client agrees to work with you, clearly outline what comes next for them. Be succinct in your emails – try not to get too… Read More »How to Onboard Clients (the Right Way!)

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Are You Using Your Outside Voice?

Recently I was having a conversation with a mentoring student about communicating with clients. She is a relatively new Virtual Assistant, and she is still a bit timid around clients. It’s a stage that all new VAs go through – not really having that confidence that you know the right things to say around a new client – and that kind of thing. It’s one thing to know what you are doing, but it’s another to tell a client what they should be doing. It’s a situation that you need to learn how to handle as a VA – and once you do, you will not only gain confidence, but you will also gain their trust, respect and even their… Read More »Are You Using Your Outside Voice?

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