prospective client

Are You Putting Out the Right Message?

The other day I was shopping and came into the same aisle as a young family – Dad, Mom and Toddler. The Mom was pushing the cart, the Dad was looking on the shelves, and the Toddler got in the way of the cart Mom was trying to push around the corner. She immediately yelled, “That’s enough of this crap! You’re getting in the cart!” and proceeded to pick up the Toddler and dump him in the cart. He started to cry, and she continued, “It’s not a punishment, it’s just the way it has to be.” … Huh? Not a punishment? Then why the yelling and the dumping?